INFORMATION TECHNOLOGY AND PROCESS DEVELOPMENT
For the successful implementation of information systems it is necessary to achieve proper communication between business units and IT department. A frequently arising problem is that a business unit cannot specify in details what their needs are in a new application as clearly as it is needed for the IT department, thus IT can not meet their hidden expectations.
The first step is an analysis of business and functional requirements of the application. While carrying out this analysis, it is important to take into account the future user needs and document them. In this documentation – usually called specification - the levels of access, user roles, and usage events are also defined.